It didn’t take the latest string of viral videos to convince Cynthia O’Leary. There was no need to see the near-riot at Fort Lauderdale-Hollywood International Airport or the passengers brawling on a flight at Burbank Bob Hope Airport. “Will the rash of recent viral videos have a lasting impact on airline regulation?”
Your holiday wish list is a distant memory by now, which is just as well, because you’re probably not getting what you wanted from the travel industry in 2016.
“Travel upgrades we’d like to see in 2016”