I had insurance for this Avis rental. How can I still owe $8,000?

Just after he rents a minivan from Avis, Michael Thomas has an accident. He thinks he’s covered by rental insurance through his credit card. Turns out, things are a lot more complicated. Read more “I had insurance for this Avis rental. How can I still owe $8,000?”

I booked the wrong date for “The Greatest Show on Earth.” Can you fix this?

Paula Wineland books tickets to “The Greatest Show on Earth” and then realizes that she has made the booking for the wrong date. Can we help her change the date? Read more “I booked the wrong date for “The Greatest Show on Earth.” Can you fix this?”

Will the rash of recent viral videos have a lasting impact on airline regulation?

It didn’t take the latest string of viral videos to convince Cynthia O’Leary. There was no need to see the near-riot at Fort Lauderdale-Hollywood International Airport or the passengers brawling on a flight at Burbank Bob Hope Airport. Read more “Will the rash of recent viral videos have a lasting impact on airline regulation?”

Travel upgrades we’d like to see in 2016

Your holiday wish list is a distant memory by now, which is just as well, because you’re probably not getting what you wanted from the travel industry in 2016.
Read more “Travel upgrades we’d like to see in 2016”