Under cover of darkness, car rental companies can hide a lot

Ever noticed that a lot of frivolous car rental damage claims stories start with: “We picked up our car from a dark garage…”
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Do I have to pay this late car rental damage claim?

Shawna Amella gets a bill from Hertz more than a year after her rental, even though the car she damaged has already been fixed. Does she still have to pay?
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Does Sandals owe me anything for deleting my wedding photos?

This is one of the strangest cases I’ve come across in my two decades of fielding consumer complaints. It involves a honeymooning couple’s missing wedding photos, me, and another me.

Rachel Patrick’s destination wedding at Sandals La Toc Golf Resort & Spa in St. Lucia was flawless, except for one little item: her wedding photos, which were taken by a hotel photographer, were missing in action.
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