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Elliott Report

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PAYMENT

Customer prepays Sears for washer installation that never happens and struggles to get the labor charges refunded.

Sears didn’t install my washer. Why won’t it refund the labor charges?

September 27, 2025September 26, 2025 by Christopher Elliott

Sears can’t install James King’s washer, and it won’t refund him. How can he get the company to honor its obligations?

Categories Problem Solved
When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence?

Airbnb banned me because I used to live in Russia. But it’s complicated.

January 19, 2024April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

Categories The Travel Troubleshooter
I was told by my bank that both checks were processed electronically and deposited. One problem: Amounts went to the wrong accounts.

Check confusion at Macy’s is driving me #$&!@ mad

October 26, 2024July 4, 2013 by Christopher Elliott

David Garcia writes two checks to Macy’s, but they’re deposited in the wrong place. Now it can’t help him fix the problem. How can he fix this problem?

Categories Problem Solved
I'm expecting a call from Heather's agent. That's because she owes the agency for a plane ticket-- or at least, that's what they claim.

Her plans changed, but now her travel agent wants her to pay up

January 22, 2024August 13, 2012 by Christopher Elliott

Any day now, I’m expecting a call from Heather Barksdale’s travel agent. That’s because she owes the agency for a plane ticket to Europe — or at least, that’s what they claim.

Categories Commentary

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