Lydia Kelley’s luggage is lost on her flight from Honolulu to Paris. But which airline is responsible for covering her costs? And why is she stuck with the bill?
Read more “Finnair lost my luggage and now it won’t pay”
All the over-the-air broadcast channels used to be included in Barbara Wilkins’s basic cable TV package, or in her words, “They were ‘free.’”
Now they’re not.
Read more “It used to be free, but now they’re charging for it — is that legal?”
If your car rental company accuses you of damaging one of its vehicles, does it have to prove it? Read more “Does a car rental company have to show evidence of damage before I pay?”
Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of the guests visiting from out of town. She called Hilton Sonoma Wine Country and reserved a block of rooms — but not before getting assurances that she wouldn’t be on the hook for the accommodations.
Read more “Broke bride wants a $3,000 refund from Hilton — should I help her?”
Before you hire a travel agent, you should watch this video. It’s everything you need to know about how your agent is paid. As I say in this video, a great agent isn’t a slave to commissions.
Read more “Everything you ever wanted to know about travel agent commissions (but were afraid to ask)”