Want better customer service when you travel? You must be joking
If you think customer service is a joke, you’ve probably been traveling recently.
PANDEMIC
Expedia said it refunded my airline tickets, but it didn’t. What should I do?
Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?
British Airways lost my airline ticket. Can you help me find it (and get a refund)?
British Airways lost Louis Hyman’s airline ticket. The airline canceled his flight and promised him a ticket credit or refund. Where is it?
Hey Ticketmaster, where’s the refund for my David Foster concert tickets?
Elizabeth Moeck bought tickets for the David Foster Hitman Tour in 2019, but the performance was canceled because of the pandemic. Why won’t Ticketmaster refund her tickets?
My Allstate Rewards gift card didn’t work on my Princess cruise
David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.
Hotels.com promised me a refund years ago. Where is it?
Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What’s taking so long?
He paid Vantage $18,536. Why is it taking so long to get a cruise refund?
The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?
Vaccine rules put Disney on Ice on ice. Can I get my money back?
Konrad Karpiesiuk has to cancel a Disney on Ice performance after the venue imposes a new vaccine rule. Can he get his money back?