Can this trip be saved? Slipped and fell at a luxury resort — how about a refund?

The Langham Huntington, Pasadena is billed as a five-diamond “iconic landmark hotel” at the base of the San Gabriel Mountains in Southern California. You can’t get a room next weekend for less than $200 a night.

But Joanne Pratt won’t be checking in to the Langham any time soon. During her last visit, she had an accident — I’ll let her explain what happened in a minute — and she wants me to help make things right.
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