Overbilled by CenturyLink — and now a $200 early termination charge?

Who broke the contract — CenturyLink or Terri Trier? That’s the question we have to answer today. At stake: a $200 early termination charge. Read more “Overbilled by CenturyLink — and now a $200 early termination charge?”

Covered in bank fees with no way out

Question: I recently gave my property management company a check for a deposit on a new apartment my daughter and I were moving into. Usually, they’d wait until the lease was signed to deposit the check and after discussing it with the property caretaker, I concluded that it would be the same this time.
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If luggage fees are wrong, who pays?

Question: I recently bought two one-way tickets from Madrid to Cancun, Mexico, through Cheaptickets.com. I found tickets that were within my budget and called the online travel agency to verify all the details, including the baggage fees.
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Help! I rented for one day, but I’m being charged for three

Everyone likes to take a day off. But should you pay for your car rental company’s vacation?

That’s what Heidi Hermanson wants to know. She rented a car for one day last week, but her car rental company wasn’t there when she returned it. It had taken off for Memorial Day. Now, her bill has tripled.

Can it do that?
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Billed twice for one night

westernQuestion: I am having a tough time getting my money back from Best Western, and I need your help.

My husband and I stayed at the Best Western Northtown Inn in Wichita Falls, Texas recently. He’s a truck driver and was stuck in Wichita Falls for one night waiting for his delivery spot to open. It was a spur-of-the-moment, short and sweet one-night stay — or so we thought.

I reserved the room with my Visa Check Card but paid for the room in cash. When we received our bank statement, we noticed that the card had also been charged $71 for the night. Because we don’t use that account often and weren’t expecting an extra charge, it resulted in a $35 overdraft fee.

We have tried for months to get our money back from Best Western or the bank, to no avail. A hotel stay that should have been $71 is now $177 — and it was definitely not a five-star hotel! Please help. — Angela Williams-McGill, Garland, Texas

Answer: Best Western should have refunded the extra $71 immediately. Come to think of it, the hotel should have never double-billed you.

Why did it charge you for two nights? There’s no telling. Hotel billing systems and the people who operate them routinely make errors, which is why it’s so important to check your credit card after your stay. Or, in your case, your Visa Check Card. Waiting a few weeks made it more difficult to resolve this case.
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