I returned my AT&T phone, so why am I still being charged?

Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why? Read more “I returned my AT&T phone, so why am I still being charged?”

Why am I paying an extra $600 for my hotel in Maui?

When Chris Danscuk checks into a Days Inn in Hawaii, he’s surprised by a rate increase. Why won’t the company fix the price? Read more “Why am I paying an extra $600 for my hotel in Maui?”

Overcharged $417 by Holiday Inn — can you get me a refund?

Holiday Inn quotes Eric Sherman $2,086 for his accommodations but then charges him $417 more. Why won’t it fix this billing error?
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Overbilled for my Venice hotel — where’s my travel agent?

Shannon Stark’s mother is about to leave for Venice, but there’s a little problem with her trip. Someone overcharged her by $400 for her accommodations, and she’d like to get that taken care of before her vacation begins.

Seems like a reasonable request. But finding the right person to talk to about the overbilling issue at her Northern California AAA office hasn’t been easy.
Read more “Overbilled for my Venice hotel — where’s my travel agent?”

Overcharged for my overrated room on Hotels.com

Sometimes, the Internet isn’t the best way to book a hotel room.

That may be something of an understatement for Karen Berg, who recently tried to reserve a room in Miami through Hotels.com. She ran into so much trouble, including being overcharged multiple times and then getting accommodations that she didn’t expect, that she’s having second thoughts about ever buying online again.
Read more “Overcharged for my overrated room on Hotels.com”