Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why? “I returned my AT&T phone, so why am I still being charged?”
When Chris Danscuk checks into a Days Inn in Hawaii, he’s surprised by a rate increase. Why won’t the company fix the price? “Why am I paying an extra $600 for my hotel in Maui?”
Holiday Inn quotes Eric Sherman $2,086 for his accommodations but then charges him $417 more. Why won’t it fix this billing error?
“Overcharged $417 by Holiday Inn — can you get me a refund?”
Shannon Stark’s mother is about to leave for Venice, but there’s a little problem with her trip. Someone overcharged her by $400 for her accommodations, and she’d like to get that taken care of before her vacation begins.
Seems like a reasonable request. But finding the right person to talk to about the overbilling issue at her Northern California AAA office hasn’t been easy.
“Overbilled for my Venice hotel — where’s my travel agent?”
Sometimes, the Internet isn’t the best way to book a hotel room.
That may be something of an understatement for Karen Berg, who recently tried to reserve a room in Miami through Hotels.com. She ran into so much trouble, including being overcharged multiple times and then getting accommodations that she didn’t expect, that she’s having second thoughts about ever buying online again.
“Overcharged for my overrated room on Hotels.com”