OUTSOURCING Archives

Want better customer service when you travel? You must be joking

January 13, 2025August 18, 2024 by Christopher Elliott

If you think customer service is a joke, you’ve probably been traveling recently.

January 23, 2024September 14, 2013 by Christopher Elliott

If you think the outsourcing and off-shoring of American jobs has gone too far, you might think twice before flying on United Airlines.