Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her. “Hotel resort fees, hidden charges bemoaned by travelers, are climbing higher than ever”
Nick Pilolla thought he’d made a reservation at the Renaissance Aruba Beach Resort & Casino through Otel.com, a European travel website.
“A $500 fee for being American and other absurd hotel surcharges”
Serban Constantinescu’s Scandinavian tour didn’t get off to the best start. He missed a flight connection from Cleveland to New York because of bad weather, and was a no-show for his hotel in Copenhagen.
But when he phoned the Quality Airport Hotel Dan, it let him off the hook. “We will cancel the reservation and will not charge a cancellation fee,” a representative told him. He even was able to get their promise in writing.
So where’s his refund?
“My hotel promised a refund, but my travel agency refused”