A bait-and-switch on my airline ticket?

Peter Asimov’s airline ticket doesn’t get booked as expected. Is his online travel agency trying to rip him off?
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Orbitz will now refund the money you spent when it canceled your hotel reservation in Jamaica

Cathy Driscoll booked a room at the Azul Sensatori, an all-inclusive resort in in Negril, Jamaica. She made the reservation through Orbitz.

The online travel agency charged her credit card $3,193 and sent her a confirmation.

Then it backed out.
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The online-travel soap opera – and what it means to you

Let’s just call Expedia’s $280 million acquisition of Travelocity, and the reportedly imminent sale of Orbitz, what it is: the latest chapter in an online-travel soap opera.
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Double-booked on Orbitz – but why didn’t they tell me?

Chuck Harding accidentally made two reservations when he booked a trip from Chicago to St. Louis last year. He thinks his online agency should have caught the problem and fixed it for him, but it didn’t.
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Case dismissed: Was there really no room at the inn?

Ivy Photos/Shutterstock
Ivy Photos/Shutterstock
Ifti Qadir’s case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He’d paid $1,307 for two rooms, for a total of three nights.

“When we arrived at the hotel, we were told they don’t have any room available for us,” he says.

Qadir contacted Orbitz, the website through which he booked the rooms, and a representative told him to book another hotel and promised him a refund within five days, he says. But the money never came.

“Finally, we were told that it is not possible, because Orbitz had already paid the hotel,” he says.

Huh? At this point, my blood pressure has gone up by a few points. They can’t just keep Qadir’s money — can they?
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