Question: My mother died two years ago. Since then, account alerts from Chase have continually come to my phone, a number that was both set to receive account alerts prior to her death, and also a number to which all her calls were forwarded after her death.
Read more “Chase tries to call my mother every day, but she’s been dead two years”
Editor’s note: This is part ten in a series about the Transportation Department’s sweeping new airline passenger protection rules. You can read the entire document here (.DOC). Please take a moment to comment on these proposed rules at Regulationroom.org. The future of air travel depends on it.
If you’ve ever experienced a flight delay — and who hasn’t? — then you know that getting reliable updates from your airline can take an Act of Congress.
Actually, make that a federal rulemaking.
The Transportation Department wants to require airlines to give their passengers information on flight status changes through whatever means they use — including electronic messaging services, flight status tools, departure and arrival boards at airports, and gate attendant announcements — within 30 minutes of when that information either becomes available to the carrier or should have become available to the carrier.
Read more “Airlines must “promptly” notify passengers of flight delays under proposed rule”