For the last time: Car rental coverage is not mandatory!

Car rental insurance isn’t required. Or is it?

If you’re not sure, then you’re one of many confused car renters — a confusion some car rental companies appear to be taking advantage of. Read more “For the last time: Car rental coverage is not mandatory!”

So you wanna stay at the Intercontinental Thalasso Spa Bora Bora? Not with your rewards points

If you think loyalty programs are a win-win, meet Elizabeth Poon. She doesn’t feel like much of a winner right now. Read more “So you wanna stay at the Intercontinental Thalasso Spa Bora Bora? Not with your rewards points”

Banned but not forgotten — true stories from the Elliott blacklist

People often tell me that the favorite part of this site is the comments section. The posts are so polite, helpful and informative, they say. Read more “Banned but not forgotten — true stories from the Elliott blacklist”

This Dell Inspiron never worked to begin with — why won’t they fix it?

Leslie Woz’ Dell laptop is a lemon, and now it’s out of warranty. Should the company honor an implied warranty? Read more “This Dell Inspiron never worked to begin with — why won’t they fix it?”

Finnair lost my luggage and now it won’t pay

Lydia Kelley’s luggage is lost on her flight from Honolulu to Paris. But which airline is responsible for covering her costs? And why is she stuck with the bill?
Read more “Finnair lost my luggage and now it won’t pay”