Here’s why you shouldn’t change your name after you buy an airline ticket

Newlywed Margarita Lewinter’s TAP Air Portugal ticket, booked through Expedia, is in her maiden name. Neither TAP Air Portugal nor Expedia is willing to change her ticket. Her husband asks our advocates for help. Read more “Here’s why you shouldn’t change your name after you buy an airline ticket”

I missed my flight because it left early — why wasn’t I informed?

Something about Nina Bucki’s story doesn’t quite add up. She’d planned a trip to Poland with her two daughters, but didn’t take it. She asked our help in getting a refund or credit for her unused airfares. Read more “I missed my flight because it left early — why wasn’t I informed?”

Airberlin changed my flight and added a 19-hour layover

Stella Clark is traveling through Europe when she receives an alert of a schedule change to her upcoming Airberlin flight — one that turns a four-hour jaunt into a 29-hour overnight journey. Why won’t the airline allow her to cancel this unpleasant itinerary? Read more “Airberlin changed my flight and added a 19-hour layover”

I fainted at the airport, and then I lost my vacation

When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA? Read more “I fainted at the airport, and then I lost my vacation”

After my wife died, American Airlines only refunded one of our tickets

After his wife’s death, David Townsend asks for a refund of their airline tickets. Only one ticket is refunded. Can he get full reimbursement? Read more “After my wife died, American Airlines only refunded one of our tickets”

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