United Airlines canceled her flight. So how did she end up as a no-show?

For a recent trip to Tel Aviv, Edith Maas used OneTravel to buy her airline tickets. Everything went well — until it didn’t. United Airlines canceled her flight home, and when she received no rebooking assistance from either company, she took matters into her own hands. Now she wants a $1,500 refund for the new tickets she says she was forced to buy. But why is she being called a no-show on that canceled flight? Read more “United Airlines canceled her flight. So how did she end up as a no-show?”

United Airlines says I was a “no-show.” I say I was bumped. Who’s right?

United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.

Who’s right? Keegan wants our advocates to make the call. Read more “United Airlines says I was a “no-show.” I say I was bumped. Who’s right?”

United Airlines called me a no-show, but I was on the flight!

Bernadine Fong enjoyed the outbound portion of her round-trip flight from San Francisco to Newark without incident. But her return trip is a different story. At check-in, United Airlines informs a stunned Fong that she had been a no-show for that original flight. As a result, her ticket home has been canceled. Can we fix this flight fiasco? Read more “United Airlines called me a no-show, but I was on the flight!”

We missed our flight by minutes — should we be forced to pay extra to get home?

Michal Escobar and her husband were returning home from a special vacation in Italy. But when they tried to check in for their flight on British Airways, the check-in agents prevented them from flying. The Escobars had to pay for a hotel room for the night as well as expensive walk-up rates for tickets home on Aer Lingus the next day. Read more “We missed our flight by minutes — should we be forced to pay extra to get home?”

Why did Carmel forget to take us to the airport and refuse our refund?

Edward Alvarez is all set for his trip to the airport. The only problem? The car service he had booked never shows up. Now, the company refuses to give him his money back. Can we help Alvarez get an explanation and a refund for the no-show? Read more “Why did Carmel forget to take us to the airport and refuse our refund?”