United Airlines says I was a “no-show.” I say I was bumped. Who’s right?

United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.

Who’s right? Keegan wants our advocates to make the call. Read more “United Airlines says I was a “no-show.” I say I was bumped. Who’s right?”

United Airlines called me a no-show, but I was on the flight!

Bernadine Fong enjoyed the outbound portion of her round-trip flight from San Francisco to Newark without incident. But her return trip is a different story. At check-in, United Airlines informs a stunned Fong that she had been a no-show for that original flight. As a result, her ticket home has been canceled. Can we fix this flight fiasco? Read more “United Airlines called me a no-show, but I was on the flight!”

Why you should never, ever book your flights this way

Booking an international flight on multiple airlines with separate itineraries can be risky. The potential for problems can far outweigh the savings.

Elizabeth Marini found this out the hard way. Her parents purchased her a ticket on TAP Portugal flying out of John F. Kennedy International Airport. She then booked her connecting flight from Boston to JFK on a separate itinerary on Delta Air Lines.

This became the precursor for her distressing trip. Read more “Why you should never, ever book your flights this way”

Hotwire says I was a “no show” and my refund hasn’t shown up

When Rachel Abott’s flight from Bali to New York is canceled, she finds another way to get home. But now her online travel agency is refusing her a refund. What’s going on here?
Read more “Hotwire says I was a “no show” and my refund hasn’t shown up”

Hey Uber, where’s my $55?

Latonya Holloway calls Uber for a pickup. But when it doesn’t show up, she’s charged anyway. Is there any hope for a refund?

Read more “Hey Uber, where’s my $55?”