For a recent trip to Tel Aviv, Edith Maas used OneTravel to buy her airline tickets. Everything went well — until it didn’t. United Airlines canceled her flight home, and when she received no rebooking assistance from either company, she took matters into her own hands. Now she wants a $1,500 refund for the new tickets she says she was forced to buy. But why is she being called a no-show on that canceled flight? “United Airlines canceled her flight. So how did she end up as a no-show?”
United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.
Who’s right? Keegan wants our advocates to make the call. “United Airlines says I was a “no-show.” I say I was bumped. Who’s right?”
Bernadine Fong enjoyed the outbound portion of her round-trip flight from San Francisco to Newark without incident. But her return trip is a different story. At check-in, United Airlines informs a stunned Fong that she had been a no-show for that original flight. As a result, her ticket home has been canceled. Can we fix this flight fiasco? “United called me a no-show, but I was on the flight!”
Elizabeth Kellogg reserved a non-refundable hotel room and then forgot the dates. By the time she remembered them, it was too late to cancel. Now she wants help with a refund. “I was a no-show at the Blue Lagoon. Can the hotel really charge me $600?”
When Jennifer Gonsalves and a friend, Janine Balistreri, checked in online the night before a scheduled domestic flight from Mumbai to Aurangabad, India, on Jet Airways, they thought they were all set.
Actually, they were not. “Jet Airways rejected our mobile boarding passes — is this fair?”