United Airlines called me a no-show, but I was on the flight!

Bernadine Fong has a strange story to tell. United Airlines called her a no-show for a flight to San Francisco that she flew. As a result, when she tried to fly back home, the airline informed a stunned Fong that it had canceled her ticket. What’s going on here? Read more “United Airlines called me a no-show, but I was on the flight!”

Hotwire says I was a “no show” and my refund hasn’t shown up

When Rachel Abott’s flight from Bali to New York is canceled, she finds another way to get home. But now her online travel agency is refusing her a refund. What’s going on here?
Read more “Hotwire says I was a “no show” and my refund hasn’t shown up”

Hey Uber, where’s my $55?

Latonya Holloway calls Uber for a pickup. But when it doesn’t show up, she’s charged anyway. Is there any hope for a refund?

Read more “Hey Uber, where’s my $55?”

They were a “no show” for their flight home — should I keep pushing for a refund?

I prefer to stay out of the crossfire in my line of work. Yet I find myself in that situation with some regularity, including this frustrating refund case involving British Airways.

The airline insists Patti Naji and her husband were no-shows for their flight from Athens to London, the second leg of their return trip to Philadelphia.
Read more “They were a “no show” for their flight home — should I keep pushing for a refund?”

No visit from Terminix, but they sent a bill anyway

Renee Delk insists a Terminix technician didn’t visit her home. Terminix’s records say otherwise. So who’s right?
Read more “No visit from Terminix, but they sent a bill anyway”