United Airlines canceled her flight. So how did she end up as a no-show?

For a recent trip to Tel Aviv, Edith Maas used OneTravel to buy her airline tickets. Everything went well — until it didn’t. United Airlines canceled her flight home, and when she received no rebooking assistance from either company, she took matters into her own hands. Now she wants a $1,500 refund for the new tickets she says she was forced to buy. But why is she being called a no-show on that canceled flight? Read more “United Airlines canceled her flight. So how did she end up as a no-show?”

United Airlines says I was a “no-show.” I say I was bumped. Who’s right?

United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.

Who’s right? Keegan wants our advocates to make the call. Read more “United Airlines says I was a “no-show.” I say I was bumped. Who’s right?”

United called me a no-show, but I was on the flight!

Bernadine Fong enjoyed the outbound portion of her round-trip flight from San Francisco to Newark without incident. But her return trip is a different story. At check-in, United Airlines informs a stunned Fong that she had been a no-show for that original flight. As a result, her ticket home has been canceled. Can we fix this flight fiasco? Read more “United called me a no-show, but I was on the flight!”

I was a no-show at the Blue Lagoon. Can the hotel really charge me $600?

Elizabeth Kellogg reserved a non-refundable hotel room and then forgot the dates. By the time she remembered them, it was too late to cancel. Now she wants help with a refund. Read more “I was a no-show at the Blue Lagoon. Can the hotel really charge me $600?”

Jet Airways rejected our mobile boarding passes — is this fair?

When Jennifer Gonsalves and a friend, Janine Balistreri, checked in online the night before a scheduled domestic flight from Mumbai to Aurangabad, India, on Jet Airways, they thought they were all set.

Actually, they were not. Read more “Jet Airways rejected our mobile boarding passes — is this fair?”

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