United Airlines called me a no-show, but I was on the flight!

Bernadine Fong has a strange story to tell. United Airlines called her a no-show for a flight to San Francisco that she flew. As a result, when she tried to fly back home, the airline informed a stunned Fong that it had canceled her ticket. What’s going on here? Read more “United Airlines called me a no-show, but I was on the flight!”

Why you should never, ever book your flights this way

Booking an international flight on multiple airlines with separate itineraries can be risky. The potential for problems can far outweigh the savings.

Elizabeth Marini found this out the hard way. Her parents purchased her a ticket on TAP Portugal flying out of John F. Kennedy International Airport. She then booked her connecting flight from Boston to JFK on a separate itinerary on Delta Air Lines.

This became the precursor for her distressing trip. Read more “Why you should never, ever book your flights this way”

Hotwire says I was a “no show” and my refund hasn’t shown up

When Rachel Abott’s flight from Bali to New York is canceled, she finds another way to get home. But now her online travel agency is refusing her a refund. What’s going on here?
Read more “Hotwire says I was a “no show” and my refund hasn’t shown up”

Hey Uber, where’s my $55?

Latonya Holloway calls Uber for a pickup. But when it doesn’t show up, she’s charged anyway. Is there any hope for a refund?

Read more “Hey Uber, where’s my $55?”

They were a “no show” for their flight home — should I keep pushing for a refund?

I prefer to stay out of the crossfire in my line of work. Yet I find myself in that situation with some regularity, including this frustrating refund case involving British Airways.

The airline insists Patti Naji and her husband were no-shows for their flight from Athens to London, the second leg of their return trip to Philadelphia.
Read more “They were a “no show” for their flight home — should I keep pushing for a refund?”