An Expedia mistake has Victor Wilson’s vacation plans in peril. The company promises to refund his money. So where is it? “An Expedia mistake canceled the wrong ticket. Now what can he do?”
Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund? “A health crisis, a missed vacation and no chance at a refund?”
This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.
It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation. “Becker’s Lodge won’t extend my credit after the wildfire”
Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Worse, they soon find out that Sandals won’t refund their money. Can I help? “My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation”
Terry Duryea had used FlyFirstClass.com to buy discounted first-class tickets before, so he didn’t hesitate to buy tickets through the site for a trip from San Francisco to Helsinki.
Maybe he should have hesitated. “Here’s what can happen when you use a site called FlyFirstClass.”