An Expedia mistake canceled the wrong ticket. Now what can he do?

An Expedia mistake has Victor Wilson’s vacation plans in peril. The company promises to refund his money. So where is it? Read more “An Expedia mistake canceled the wrong ticket. Now what can he do?”

A health crisis, a missed vacation and no chance at a refund?

Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund? Read more “A health crisis, a missed vacation and no chance at a refund?”

Becker’s Lodge won’t extend my credit after the wildfire

This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.

It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation. Read more “Becker’s Lodge won’t extend my credit after the wildfire”

My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation

Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Worse, they soon find out that Sandals won’t refund their money.  Can I help? Read more “My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation”

Here’s what can happen when you use a site called FlyFirstClass.

Terry Duryea had used FlyFirstClass.com to buy discounted first-class tickets before, so he didn’t hesitate to buy tickets through the site for a trip from San Francisco to Helsinki.

Maybe he should have hesitated. Read more “Here’s what can happen when you use a site called FlyFirstClass.”

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