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NO REFUND

Will a health crisis lead to a missed vacation?

A health crisis, a missed vacation and no chance at a refund?

July 13, 2024April 20, 2018 by Christopher Elliott

Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund?

Categories The Travel Troubleshooter
Becker's Lodge won't give her a refund.

Becker’s Lodge won’t extend my credit after the wildfire

January 31, 2024April 8, 2018 by Christopher Elliott

This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.

It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation.

Categories Case Dismissed

My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation

September 25, 2024January 28, 2018 by Christopher Elliott

Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Can they get a refund?

Categories The Travel Troubleshooter
Dale Reed's American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs

Help! American Airlines canceled my flight but won’t cover my expenses

February 2, 2024November 18, 2016 by Christopher Elliott

Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?

Categories The Travel Troubleshooter
She tried to make a direct reservation with the Majestic Beach Resort in Panama City Beach, Fla., she found herself talking to a third party.

HotelsOne took my money — can you help me get it back?

February 2, 2024November 2, 2016 by Christopher Elliott

Mary Puchein wants her $499 back.

Categories Case Dismissed

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