A health crisis, a missed vacation and no chance at a refund?

Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund? Read more “A health crisis, a missed vacation and no chance at a refund?”

Becker’s Lodge won’t extend my credit after the wildfire

This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.

It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation. Read more “Becker’s Lodge won’t extend my credit after the wildfire”

My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation

Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Worse, they soon find out that Sandals won’t refund their money.  Can I help? Read more “My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation”

How long do I have to wait for an Expedia refund?

When a flight is canceled because of bad weather, passengers can expect to be rebooked — or a prompt refund. But that doesn’t always happen.
Read more “How long do I have to wait for an Expedia refund?”

AeroMexico admits it made a mistake but doesn’t correct it. No refund due.

This case should have been a slam-dunk for David Garcia-Solorzano, if not also for our advocacy team. Instead, I’m sorry to say it’s going into the “Case Dismissed” file.

Garcia-Solorzano’s story is an important reminder that you can be right and still come up short, especially in the airline world. Read more “AeroMexico admits it made a mistake but doesn’t correct it. No refund due.”