Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund? “A health crisis, a missed vacation and no chance at a refund?”
This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.
It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation. “Becker’s Lodge won’t extend my credit after the wildfire”
Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Worse, they soon find out that Sandals won’t refund their money. Can I help? “My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation”
This case should have been a slam-dunk for David Garcia-Solorzano, if not also for our advocacy team. Instead, I’m sorry to say it’s going into the “Case Dismissed” file.
Garcia-Solorzano’s story is an important reminder that you can be right and still come up short, especially in the airline world. “AeroMexico admits it made a mistake but doesn’t correct it. No refund due.”
Jodi Parsons’ husband dies before he can take his Spirit Airlines flight from New Orleans to Chicago. Can she get a refund? “My husband died — can I get a refund from Spirit Airlines?”