A health crisis, a missed vacation and no chance at a refund?

Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund? Read more “A health crisis, a missed vacation and no chance at a refund?”

Becker’s Lodge won’t extend my credit after the wildfire

This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.

It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation. Read more “Becker’s Lodge won’t extend my credit after the wildfire”

My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation

Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Worse, they soon find out that Sandals won’t refund their money.  Can I help? Read more “My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation”

Help! American Airlines canceled my flight but won’t cover my expenses

Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?

Read more “Help! American Airlines canceled my flight but won’t cover my expenses”

HotelsOne took my money — can you help me get it back?

Mary Puchein wants her $499 back.

The circumstances of her loss will sound all too familiar to regular readers of this site. When she tried to make a direct reservation with the Majestic Beach Resort in Panama City Beach, Fla., she found herself talking to a third party, which took her money and now won’t return it. Read more “HotelsOne took my money — can you help me get it back?”