Eleanore Brouhard knows a secret.
When she checked out of her hotel, it revealed the “net” rate it was charging her online travel agency — a number far lower than the one she was quoted. Now she wants the hotel to honor the lower price for her.
I get requests like hers with some regularity, and I normally tell them they’re out of luck. If you bought hotel rooms in large blocks, you might qualify for a low rate, but not as a single traveler. But lately, I’ve had second thoughts about that response, and I’m thinking of mediating one of these cases. Maybe you can help me figure this out.
“They showed her the net rate and now she wants it”