American Airlines charges sailor a fee for flight change

I‘m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.

His son had just finished Navy basic training and had enough leave time to fly home during the holidays. But as a newly-minted Seaman Apprentice, he didn’t quite understand the ways of the military, and he miscalculated the actual amount of leave time. Now American Airlines wanted to charge a hefty change fee to get him back to his Navy base — a fee he couldn’t afford.
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