Abe Kohn has been renting cars from National Car Rental for more than ten years. He says he has often received a free upgrade. This time, though, things went differently — very differently.
When Robert Segal and his wife planned their Mexican vacation, they reserved an SUV from National Car Rental through Hotwire. But when they arrived at the National rental facility in Mexico City to pick up the car, they found that there was no SUV available for them to drive off the lot. National had “oversold” its vehicle inventory. “National overbooked and left me stranded in Mexico with no car”