Comcast called my husband an a**hole – and they put it in writing

Warning: This post contains language that may not be appropriate for a family audience.

It’s no secret that employees sometimes feel their customers are jerks. But I’ve never seen one put it in writing — until now.
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Those four missing letters on your child’s airline ticket will cost you $2,000

Damon Terzaghi plans a trip to New Zealand to introduce his recently born child to his family. When making the reservations, he mistakenly uses his stepson’s nickname on one of the four tickets. Of course, it doesn’t match the name on his stepson’s passport. Read more “Those four missing letters on your child’s airline ticket will cost you $2,000”

No paper trail, no case, and absolutely nothing to laugh about

You know the old saying, “Trust everybody, but cut the cards?”

The adage, often found on mugs and T-shirts sold in Irish bars like Mr. Dooley’s in Boston, is credited to Finley Peter Dunne, an author, writer and humorist.
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Unless you can remember your friend’s name, you’re on the hook for these repairs

When Mark Meleka needed a rental car, his friend made a reservation for him with Enterprise. It seemed like a helpful gesture, but when Meleka’s friend used the wrong credit card to reserve the car, he wasn’t doing Meleka any favors.
Read more “Unless you can remember your friend’s name, you’re on the hook for these repairs”

Why is OneTravel waiting so long to fix my husband’s name on his plane ticket?

After booking airline tickets to Scotland through OneTravel, Jane Randolph discovered that the agency had misspelled both her husband’s name and her own. It fixed hers, but not his. Three months later, she’s starting to worry. Read more “Why is OneTravel waiting so long to fix my husband’s name on his plane ticket?”