Here to help
Warning: This post contains language that may not be appropriate for a family audience.
It’s no secret that employees sometimes feel their customers are jerks. But I’ve never seen one put it in writing — until now.
Read more “Comcast called my husband an a**hole – and they put it in writing”
I’m honored to introduce our newest columnist, Andrew Der. His weekly feature is called “The Good News Guy” and it offers a much-needed counterpoint to all the negative stories on this site. I hope you find this feature as uplifting and inspiring as I have.
Too often, airline rules add insult to injury.
If you cancel a flight, for example, they make you pay even more for a new one, assuming the fees and fare differential don’t consume the entire value of your credit. And forget about changing the name on your ticket — it’s not allowed.
But those rules are not written in stone. Thank goodness for that.
Read more “Delta bends a rule after daughter’s tragic death”
Caution: This post contains language that may not be appropriate for a family audience.
The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.
Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
Read more “Hello, Dummy! Comcast calls its customers more shocking names”
Question: Could you possibly help me with an issue that continually keeps popping up for me. Because of my name — Books — I keep getting denied the right to set up an account with Google Plus, Google’s social network.
I have used Google’s email service for years under my legal name, but when I tried to set up a Google Plus account, I was denied because of my name violating their name policy. I sent a copy of my driver’s license, but was still denied.
There is no way to appeal the denial. I might have a better chance if I could send Google my Facebook credentials, but I have the same problem there. I can’t establish a Facebook account because of (you guessed it) my last name.
Read more “Google Plus says my name is not allowed — now what?”
Heather Matinde’s problem is fairly common, but when it happens to you, it can sure seem like the end of the world. She’d just paid a small fortune for airline tickets from Los Angeles to Brussels on Expedia, only to discover a serious problem with her sons’ reservation.
Each boy had each others’ middle names on their tickets, and the airline was balking at making a correction. Unfortunately, Matinde didn’t reach out to Expedia and the airline, Jet Airways, within 24 hours and — you guessed it — the airline was refusing to fix the names.
Read more “Help, the names on my kids’ airline tickets are wrong — what should I do?”
