Google Plus doesn’t like David Books’ name. And now it’s stopped listening to his requests for a social media account. Is there anything he can do to get the company’s attention?
Question: Could you possibly help me with an issue that continually keeps popping up for me. Because of my name — Books — I keep getting denied the right to set up an account with Google Plus, Google’s social network.
I have used Google’s email service for years under my legal name, but when I tried to set up a Google Plus account, I was denied because of my name violating their name policy. I sent a copy of my driver’s license, but was still denied.
There is no way to appeal the denial. I might have a better chance if I could send Google my Facebook credentials, but I have the same problem there. I can’t establish a Facebook account because of (you guessed it) my last name.
One of the things travelers love about an airline like Southwest is that it goes against the grain. When other airlines charge baggage fees, it doesn’t. When they impose change fees, it doesn’t. When they have assigned seats, Southwest refuses.
So passengers can be forgiven for getting a little upset when Southwest starts acting like … well, other airlines.
Why can’t you change the name on your airline ticket?
Chayaron Hantalom wants to know. He’s a first-year law student at the University of Wisconsin, and last month, he booked tickets to fly from Madison to Los Angeles for himself and his girlfriend.
“Unfortunately, on the ticket back from Las Vegas to Madison, I put my girlfriend’s last name as my last name,” he says. Neither Orbitz, through which he bought the tickets, nor Delta Air Lines, the carrier they’re flying on, will fix the error.