Comcast called my husband an a**hole – and they put it in writing

Warning: This post contains language that may not be appropriate for a family audience.

It’s no secret that employees sometimes feel their customers are jerks. But I’ve never seen one put it in writing — until now.
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Hello, Dummy! Comcast calls its customers more shocking names

Caution: This post contains language that may not be appropriate for a family audience.

The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.

Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
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Help, the names on my kids’ airline tickets are wrong — what should I do?

arrowHeather Matinde’s problem is fairly common, but when it happens to you, it can sure seem like the end of the world. She’d just paid a small fortune for airline tickets from Los Angeles to Brussels on Expedia, only to discover a serious problem with her sons’ reservation.

Each boy had each others’ middle names on their tickets, and the airline was balking at making a correction. Unfortunately, Matinde didn’t reach out to Expedia and the airline, Jet Airways, within 24 hours and — you guessed it — the airline was refusing to fix the names.
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“It sounds like criminal activity to me”

Getting a ticket name change can be an uphill climb. / Photo by ykanazawa1999 - Flickr
And now, a little story about names, online travel agencies, airlines and the TSA.

Are you still with me?

Good. Because this could affect your next trip if you’re not careful.
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