Maybe that Bluesmart luggage purchase wasn’t so smart after all

After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
Read more “Maybe that Bluesmart luggage purchase wasn’t so smart after all”

Why has my luggage gone missing on Airberlin?

If you’re planning to fly Airberlin any time soon, consider traveling without luggage or shipping it ahead to your final destination.

Our advocates and our forum members have been seeing a big uptick in cases involving missing and delayed luggage on Airberlin. We’re wondering: Why is Airberlin having so much trouble transporting luggage with its owners? Read more “Why has my luggage gone missing on Airberlin?”

Why does Iberia keep rejecting my daughter’s lost-and-found claim?

Some lost-and-found cases have happy endings. Some don’t. Chris Carlisle’s falls into the latter category, despite his best efforts, his airline’s — and ours. Read more “Why does Iberia keep rejecting my daughter’s lost-and-found claim?”

An epic win on the high seas for self-advocacy

When a cruise ship departed London without all the passengers’ luggage on board, some people waited and hoped that the cruise line and the airlines would work together to reunite them with their lost bags. Read more “An epic win on the high seas for self-advocacy”