A burned-out clutch and a broken down case

The line between “right” and “wrong” is clear on many of the cases I cover on this site.

But not this time.

This complaint has prompted a lot of soul-searching. It may be one of those times where my involvement in a dispute affected the outcome in a way it shouldn’t have. Even so, I’m not sure I would have done anything differently.
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Talking social media in Lake Tahoe

There’s no more breathtaking view from a ski slope than the one you get on a crystal-clear day from Heavenly Ski Resort.

I’m here to speak on a travel industry panel at Snowcial, a social media and skiing conference. No, I’m not making this up. This is Snowcial’s third year.

Anyway, about that view. I’ve skied in some beautiful places before — the Alps, the Rockies, and even
Le Massif in Québec, which overlooks the St. Lawrence River. But nothing in the world can compare to the mesmerizing view of Lake Tahoe we had yesterday.

If only we could have such a clear view of the future, when it comes to social media.
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What’s wrong with this picture?

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Look closely. This is a breakdown of available rooms by hotel size, courtesy of the American Hotel & Lodging Association’s latest industry profile. It clearly shows that most of the room inventory in America can be found at the small- and medium-size properties.

For example, in the “under 75 room” category, we have just over 1 million rooms. In the 75 to 149-room division, there are about 1.5 million rooms. Mega-resorts with more than 500 rooms represent about ten percent of the number of rooms.

And that’s not all.
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