Can this trip be saved? Airline promises to refund hotel room, then reneges

Back in October, Sandy Antiporda and her husband flew from San Francisco to Venice on Delta Air Lines. But a scheduled stopover in New York became a layover when their plane had engine trouble.

A Delta representative assured the Antipordas their vacation would be saved. The airline paid for a hotel at JFK and upgraded the couple to business class on their transatlantic flight. It also verbally promised to reimburse them for one night of their nonrefundable room in Venice, which was an extraordinarily generous offer.

But the check never arrived.

“When I sent a letter to Delta requesting reimbursement, I never heard from them,” says Antiporda. “Then I sent an email. They gave us each $200 travel vouchers, and finally they gave me an additional $148 travel voucher all of which expire in one year. We never wanted any travel vouchers. We just wanted to be reimbursed for our hotel in Venice, which was about $148.”

Can this trip be saved?
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