3 sweet lies you should thank a company for
As far as rejection letters go, the one I almost never use is unfailingly polite.
letter
Is your complaint being “form lettered”? Here are three ways to tell
It was just a matter of time before corporations created the perfect form letter, capable of fooling a veteran consumer advocate. Or you.
Is anyone really listening to your TSA complaints?
With only a few weeks left to leave your comments about the TSA’s controversial passenger screening methods, here’s a question worth asking: Is anyone listening?
You said it: Virgin America is “thinking outside the box”
I’ve written about Virgin America several times in the recent past, and have even had a chance to fly with it.