Why won’t Best Buy let me return this lemon?

Katherine Szczerbinski’s Lenovo laptop is a lemon. Can she get the manufacturer — or Best Buy — to fix it? Read more “Why won’t Best Buy let me return this lemon?”

Buyer’s remorse and a lemon make this Subaru owner blow a gasket

Ron Massicotte’s case may be unresolvable, but it offers valuable insight into the psychology of complaints. Read more “Buyer’s remorse and a lemon make this Subaru owner blow a gasket”

Strong-armed into insurance, then handed the keys to a lemon

If you look up the phrase “jerked around” in the dictionary, you might see a picture of Savannah Wilson next to a Budget logo.
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He bought a lemon, but can we squeeze out some “lost time” compensation for him?

Nicholas Gerasimatos says he bought a “lemon” from a Jaguar Land Rover dealership recently. I’ll take him at his word.
Read more “He bought a lemon, but can we squeeze out some “lost time” compensation for him?”

Oh no, my Audi needs a new engine

Elliott Shanley’s Audi A4 Avant is in the shop again, and this time it needs a new engine. Why can’t the manufacturer help him get a car that works?
Read more “Oh no, my Audi needs a new engine”