How do you know you have a good consumer lawyer? Here are the signs

Diana Winkler suspected she’d found a great lawyer for her consumer case. The telltale signs were there: His genuine concern for justice, his willingness to take her case on a contingency basis, and his attention to detail. Read more “How do you know you have a good consumer lawyer? Here are the signs”

It used to be free, but now they’re charging for it — is that legal?

All the over-the-air broadcast channels used to be included in Barbara Wilkins’s basic cable TV package, or in her words, “They were ‘free.’”

Now they’re not.
Read more “It used to be free, but now they’re charging for it — is that legal?”

What are your rights as a hotel guest?

If you’re staying at a hotel, your rights are spelled out in your state’s lodging laws and in the property’s terms and conditions. But don’t lean on those for better customer service. I explain what to do.