Diana Winkler suspected she’d found a great lawyer for her consumer case. The telltale signs were there: His genuine concern for justice, his willingness to take her case on a contingency basis, and his attention to detail. “How do you know you have a good consumer lawyer? Here are the signs”
All the over-the-air broadcast channels used to be included in Barbara Wilkins’s basic cable TV package, or in her words, “They were ‘free.’”
If you’re staying at a hotel, your rights are spelled out in your state’s lodging laws and in the property’s terms and conditions. But don’t lean on those for better customer service. I explain what to do.