How do you know you have a good consumer lawyer? Here are the signs

Diana Winkler suspected she’d found a great lawyer for her consumer case. The telltale signs were there: His genuine concern for justice, his willingness to take her case on a contingency basis, and his attention to detail. Read more “How do you know you have a good consumer lawyer? Here are the signs”

It used to be free, but now they’re charging for it — is that legal?

All the over-the-air broadcast channels used to be included in Barbara Wilkins’s basic cable TV package, or in her words, “They were ‘free.’”

Now they’re not.
Read more “It used to be free, but now they’re charging for it — is that legal?”

Amazon gives customer silent treatment after closing his account – and us, too

After months of the silent treatment from Amazon.com, Richard Thripp wrote to us for help. The company permanently closed Thripp’s account in August, without explanation. Despite his repeated attempts to find out why this happened, Thripp remains in the dark.
Read more “Amazon gives customer silent treatment after closing his account – and us, too”

The airline changed my flight time — is that even legal?

Dana Dee booked a roundtrip flight from New Zealand to Orlando, to visit her family for Christmas. Getting there won’t be a problem, but getting back again could be a trick.

Her original return flight, for which she paid and was ticketed, was scheduled to depart from Orlando at 5:11 p.m. on Jan. 13.

Read more “The airline changed my flight time — is that even legal?”

What are your rights as a hotel guest?

If you’re staying at a hotel, your rights are spelled out in your state’s lodging laws and in the property’s terms and conditions. But don’t lean on those for better customer service. I explain what to do.

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