A late fee? But I paid my rent on time!

Stacey Hopkins pays half a month’s rent after a new owner moves into the building and changes the due date for rent checks. But now she’s being charged a late fee. What’s going on? Read more “A late fee? But I paid my rent on time!”

Should cruise lines take a hard line on late customers?

Don’t miss the boat. Read more “Should cruise lines take a hard line on late customers?”

Another $246 for a late rental? This must be some kind of mistake.

When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty.

But $246? That must be some kind of mistake.

That’s what our advocacy team thought when his case arrived. And it was.
Read more “Another $246 for a late rental? This must be some kind of mistake.”

The story of a slow boat, a missed plane and a $200 change fee

The case came in on a Saturday afternoon, just as a brutal winter storm descended on the East Coast. Richard Pryzeki reported that his son and family were stuck on the Carnival Paradise, which was trying to dock in Tampa. Could I help them?
Read more “The story of a slow boat, a missed plane and a $200 change fee”

Six months later, Dollar wants me to pay $808

Talk about a late bill.

Six months ago, Les Baker rented a car from Dollar Rent A Car in St. Louis. The car experienced a “mechanical problem” and wouldn’t start. Now, the car rental company wants him to pay $808 for alleged damage to the vehicle.

If he doesn’t pay up, it threatened to report him to a collection agency.
Read more “Six months later, Dollar wants me to pay $808”