Stacey Hopkins pays half a month’s rent after a new owner moves into the building and changes the due date for rent checks. But now she’s being charged a late fee. What’s going on? “A late fee? But I paid my rent on time!”
Stephen Oualline and his daughter showed up late to the gate in Kona, Hawaii, for their Alaska Airlines trip to San Diego. How late? The plane had already departed. Now he wants us to help him — but can we? “Here’s why you shouldn’t show up late to the gate”
Don’t miss the boat. “Should cruise lines take a hard line on late customers?”
When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty.
But $246? That must be some kind of mistake.
That’s what our advocacy team thought when his case arrived. And it was.
“Another $246 for a late rental? This must be some kind of mistake.”
The case came in on a Saturday afternoon, just as a brutal winter storm descended on the East Coast. Richard Pryzeki reported that his son and family were stuck on the Carnival Paradise, which was trying to dock in Tampa. Could I help them?
“The story of a slow boat, a missed plane and a $200 change fee”