A late fee? But I paid my rent on time!

Stacey Hopkins pays half a month’s rent after a new owner moves into the building and changes the due date for rent checks. But now she’s being charged a late fee. What’s going on? Read more “A late fee? But I paid my rent on time!”

Here’s why you shouldn’t show up late to the gate

Stephen Oualline and his daughter showed up late to the gate in Kona, Hawaii, for their Alaska Airlines trip to San Diego. How late? The plane had already departed. Now he wants us to help him — but can we? Read more “Here’s why you shouldn’t show up late to the gate”

How to never miss your flight

I recently was inspired by my wife (who often inspires me).

Unfortunately, this inspiration took place during a frantic phone call as she was stuck on the highway, 20 minutes before her plane’s scheduled departure. This flight was the only one that would have enabled her to make it in time for a business meeting. Read more “How to never miss your flight”

Should cruise lines take a hard line on late customers?

Don’t miss the boat. Read more “Should cruise lines take a hard line on late customers?”

Another $246 for a late rental? This must be some kind of mistake.

When Charles Whitmore returned his Dollar rental to the Fort Lauderdale, Fla., airport location less than 24 hours after it was due, he expected to pay a penalty.

But $246? That must be some kind of mistake.

That’s what our advocacy team thought when his case arrived. And it was.
Read more “Another $246 for a late rental? This must be some kind of mistake.”