Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.
Question: I recently reserved a hotel room at the Hawthorn Suites in Charleston, SC, through Priceline for a family trip with my mother. A few days later, my sister’s children were removed from their home and taken into state custody. I was awarded foster care for all three of them and they have been with me since then.
The older children, prior to removal, were homeschooled, so the dates of the trip were not an issue. With them being in my care, they are now in public schooling. The children range in age from 22 months through 9 years of age.
When we realized that the time frame would mean I would still have the children with me in March (and not during spring break, so they would miss a week of school), I called to cancel the reservation and was told there is no refund, even in extreme situations. Read more “Please cancel my nonrefundable hotel room, Priceline”
It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.
That nightmare came true for Gloria Castillo-Ibrahim and her 16-year-old son, Kareem Amir Gharib, recently. They’re inexperienced air travelers, but in a way, nothing could have prepared them for the trouble they experienced.
Castillo-Ibrahim wants me to help her fix this problem, but I’m not really sure if I can, or if I should. Your thoughts on this case would be helpful.
How far would airlines go to collect a few more bucks from you? If nothing would surprise you anymore, then you should hear Hesha Duggirala’s story.
Earlier this year, she booked a summer vacation to Europe for her family of four on United Airlines using frequent flier miles. As a reminder, having lots of frequent flier miles suggests you’re a loyal, and valued, customer.
“The representative who helped us told us that since our youngest child would be under two years when we began the trip he could be ticketed as a lap child,” she says. Duggirala gave the agent her son’s birthdate to verify that he was, indeed, a lap child. Read more “Should fee-hungry airlines profit from your kids?”
When kids misbehave on a plane, adults like to play the blame game. Who’s responsible for the little brats: the kids, the negligent parents, or the laissez-fare airline?
That’s what Claire Muller-Moseley, a college professor from San Francisco, wanted to know after enduring a recent Air France flight from Paris to San Francisco. And it’s a timely question, given the recent report of a family who was removed from a United Airlines flight amid a disagreement about the inflight entertainment choices.
“The yelling, screaming, and seat kicking of the two children seated behind us was not once stopped by the parents,” she remembers. “I issued disapproving glances over the back of my seat several times, without the parents’ reaction or effort to stop the ear-piercing vocalizations and bad behavior.” Read more “Who’s responsible for those little brats on a plane?”