Question: My husband and I purchased what would become my engagement and wedding ring from our local Zales store in Council Bluffs, Iowa. A week later my husband proposed. That night I wore my ring to bed, only to find a diamond missing the next morning. Thankfully, we found the diamond in the sheets and were able to take it into our local store and have it fixed.
Six months later, the same diamond fell out of my ring once again. After returning to the store a second time, we were told by our store manager that I need to be careful and be sure I’m not being too rough on it. (For what it’s worth, I teach. At the time, I taught middle school and the only thing I’d been doing was preparing lessons for the next school year. I highly doubt that constitutes “being rough” on it.)
The manager suggested I look into exchanging the ring. He told us that he would be ordering us another one (and according to him, there was only one of these rings left and he would have to order it). He said that even though it may take a few weeks to get it in, it would be replaced and I would be given a new ring.
Instead of exchanging the ring, Zales decided to fix it. They didn’t bother to tell us until we noticed it was the same ring and returned it. Needless to say, we were furious.
My diamond has just fallen out of my ring again. We took it back to Zales to find out what can be done. The company offered to either exchange the ring, have it repaired or having the four diamonds replaced with a stone of similar value.
We’re fed up. We want the $3,413 we spent back and to just part ways with Zales. Can you help?
— Libby Foster, Council Bluffs, Iowa
Answer: Your engagement ring came with a lifetime warranty, which should have covered the repairs to your engagement ring. You didn’t expect a lifetime of trouble with it, and I can understand your frustration.
Read more “What’s your problem? My diamond ring wasn’t forever”