JetBlue is ready for Cuba — but are you?

The United States and Cuba are creeping steadily toward normalized airline service — and JetBlue is ready at the gates.

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3 reasons you should love a customer service meltdown

Marco Prati/Shutterstock
Marco Prati/Shutterstock
Spectacular customer service failures are the grist of my consumer advocacy mill.

But some of the loudest implosions are off limits to me. Like the young blogger who was reportedly booted from a United Airlines flight. His crime? Taking pictures of his seat in apparent violation of the airline’s photography policy.

Even though colleagues urged me to come to his assistance, I couldn’t. He didn’t ask me for help, and I have a strict policy of staying away from cases where I’m not invited.
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This summer, airlines takes “ridiculous” to the next level

We'll guarantee on-time arrival ... for a price. / Photo JB Self - Flickr
Just when you think you’ve heard it all, you hear from someone like Stewart Sheinfeld, a reader from Chicago who is flying to Morelia, Mexico, on the discount airline Volaris.
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Is this enough compensation? Bumped from a flight and we missed our connection

JetBlue flight 686 from Washington to Boston was delayed by a few hours on April 13, which wasn’t a big deal to most of the passengers. Except to Lonn Waters and his girlfriend, who planned to catch an Icelandair flight to Keflavik, Iceland, later that evening.

The mechanical delay threw a wrench in their vacation plans, and fixing it wasn’t easy.
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“The good guys won!”

Today’s award for most creative definition of an airline cancellation goes to JetBlue Airways. Back in February, after canceling Judith Ganz’ flight from Dulles to Boston — that’s right, canceling — it redefined its action as a “schedule change” in order to pocket her money.

But the airline split hairs with the wrong passenger. Turns out she was uniquely qualified to question JetBlue’s claim.
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