Orbitz will now refund the money you spent when it canceled your hotel reservation in Jamaica

Cathy Driscoll booked a room at the Azul Sensatori, an all-inclusive resort in in Negril, Jamaica. She made the reservation through Orbitz.

The online travel agency charged her credit card $3,193 and sent her a confirmation.

Then it backed out.
Read more “Orbitz will now refund the money you spent when it canceled your hotel reservation in Jamaica”

“I am afraid we are victims of a scam”

Lynda Shirley thinks she’s been scammed.
Read more ““I am afraid we are victims of a scam””

Help! My hotel is being renovated – and my vacation just got a lot more expensive

Frazao/Shutterstock
Frazao/Shutterstock
When her hotel is sold unexpectedly, it throws Miriam Ingber’s vacation plans in turmoil. Who should help her fix this problem?

Question: I’m hoping you can help me. My entire extended family booked an expensive vacation at the Veranda Resort in Turks & Caicos for a week. My immediate family had stayed there last spring and we loved it. When we booked it, it was managed by Grace Bay.

We found out less than a week ago that it was being taken over by Beaches, which is owned by Sandals, was being shut down, and they were refunding our deposit (although we haven’t seen a penny of the $16,000 yet).

Beaches would not reimburse us for our flights or any expenses associated with rebooking elsewhere. Our travel insurance also would not pay for any of our expenses.
Read more “Help! My hotel is being renovated – and my vacation just got a lot more expensive”

I had a panic attack and it ruined my honeymoon

Here’s another one for my “honeymoon from hell” file. It comes to us by way of Christine Vianello, who was all set to fly to Jamaica after getting married last October when something went terribly wrong.
Read more “I had a panic attack and it ruined my honeymoon”

Can this trip be saved? They didn’t have my smoking room, so who pays to fix it?

Like 21 percent of other Americans, Larry Vail smokes. Having a room where he can light up is important when he travels, so when he booked his accommodations at the Sunset Jamaica Grande Resort & Spa through Bookit.com, he made sure it was a designated smoking room.

“This was our fifth trip to Jamaica and we have always reserved a smoking room without any problem,” he says.

Not this time.

Even though the all-inclusive resort offers smoking rooms online, and even though Bookit.com says he had one, he didn’t get one when he checked in.
Read more “Can this trip be saved? They didn’t have my smoking room, so who pays to fix it?”