Case dismissed: Canceled our tour after a hurricane — how ’bout a refund?

When hurricane Irene plowed through the Northeast late last summer, she didn’t just leave half of New England underwater. The storm also ruined a vacation or two, including the tour of Niagara Falls Jim Allendoerfer had set up for his fiancee and her family.

Tour operators are normally very understanding when it comes to the weather, but that wasn’t the case with the Tours4Fun, the website through which he’d purchased the Niagara tour.

Then again, Allendoerfer’s circumstances were a little unusual. His fiancee’s family had flown in from Thailand, and they’d decided to cancel their entire Empire State itinerary and head to Vegas instead.
Read more “Case dismissed: Canceled our tour after a hurricane — how ’bout a refund?”