Who made an unauthorized modification to this iPhone?

Did Sudheer Anumula make an unauthorized modification to his new iPhone 8? And what, pray tell, is an unauthorized modification in the first place?
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About the Author
Michael Hinkelman is an award-winning journalist with more than 35 years experience. He has worked for daily newspapers in Atlanta and Philadelphia, most recently as a small-business columnist for the Philadelphia Daily News, before retiring in 2016. In 1993, Hinkelman won a prestigious Gerald Loeb Award for Distinguished Business and Financial Journalism for an investigation into the finances of the Atlanta Public Schools. In 2016, he was a lecturer in media relations at the University of Pennsylvania's Fels Institute of Government. Read more of Michael's stories here.
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I thought we had a deal, AT&T. So where is my credit?

Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing? Read more “I thought we had a deal, AT&T. So where is my credit?”

iPhone freeze problem leads to big rate increase

After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan. But it’s not what she expects. Can this upgrade be undone?
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What to do when a product falls short of your expectations

I thought I was upgrading my iPhone a few months ago. But that’s not all that got upgraded.
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Want a better trip? Pack these smartphone apps

If you don’t think technology can improve your trip, meet Judy Williams. When she and her husband recently checked into the Radisson Blu Hotel in Zurich, a clerk asked them to sign the dotted line on a room rate hundreds of dollars higher than their online confirmation.
Read more “Want a better trip? Pack these smartphone apps”

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