Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing? “I thought we had a deal, AT&T. So where is my credit?”
After Diane McMillian’s iPhone 4 freezes, a Sprint employee convinces her to upgrade to a new phone and a more expensive plan. But it’s not what she expects. Can this upgrade be undone?
“iPhone freeze problem leads to big rate increase”
If you don’t think technology can improve your trip, meet Judy Williams. When she and her husband recently checked into the Radisson Blu Hotel in Zurich, a clerk asked them to sign the dotted line on a room rate hundreds of dollars higher than their online confirmation.
“Want a better trip? Pack these smartphone apps”
Tomas Stockton is offered a “free” iPhone 5 from AT&T. So why isn’t he getting it?
Question: I recently spoke with an AT&T representative via chat about a billing issue with my U-verse Internet account. After resolving the issue, she offered me wireless service.
At first I declined, stating that I was happy with my current carrier. But the representative persisted and offered me a family plan consisting of four lines of service and four “free” iPhone 4s’s for $179 per month with all taxes, surcharges and fees included.
Then I asked about the iPhone 5s and the representative stated that I could switch all of my iPhone 4s’s to the new iPhone 5s’s for free after 30 days. I was very skeptical and told her to contact me in 10 days. I printed our chat session as evidence.
A few days later, I called AT&T and spoke with a different representative and explained the offer. After I told her that I had it in writing, she agreed to honor it. She said that after 30 days, all I had to do is walk into an AT&T corporate store and pick up my free iPhone 5s’s.
“AT&T promised me a free iPhone — or did it?”
Sprint promises it will unlock Bill Fuller’s iPhone. Why won’t it?
Question: I have two iPhone 4S smartphones that I bought in 2011 under a two-year contract with Sprint. I made my final contracted monthly payment earlier this month. Both phones are now fully paid for and ostensibly are my property.
Sprint’s service coverage has been largely reduced in my area and I have frequent dropped calls and very low 3G speeds.
I recently received a notice from Sprint that on-network coverage in parts of Eastern Colorado and Western Kansas, (including along the I-70 Corridor), Southwest Kansas and Oklahoma Panhandle will change to roaming (off-network). Customers with Sprint-branded devices will be impacted when using services in the affected areas.
“Sprint said it would unlock my phone – did it break its promise?”