If you don’t think technology can improve your trip, meet Judy Williams. When she and her husband recently checked into the Radisson Blu Hotel in Zurich, a clerk asked them to sign the dotted line on a room rate hundreds of dollars higher than their online confirmation. Read more “Want a better trip? Pack these smartphone apps”
Tomas Stockton is offered a “free” iPhone 5 from AT&T. So why isn’t he getting it?
Question: I recently spoke with an AT&T representative via chat about a billing issue with my U-verse Internet account. After resolving the issue, she offered me wireless service.
At first I declined, stating that I was happy with my current carrier. But the representative persisted and offered me a family plan consisting of four lines of service and four “free” iPhone 4s’s for $179 per month with all taxes, surcharges and fees included.
Then I asked about the iPhone 5s and the representative stated that I could switch all of my iPhone 4s’s to the new iPhone 5s’s for free after 30 days. I was very skeptical and told her to contact me in 10 days. I printed our chat session as evidence.
A few days later, I called AT&T and spoke with a different representative and explained the offer. After I told her that I had it in writing, she agreed to honor it. She said that after 30 days, all I had to do is walk into an AT&T corporate store and pick up my free iPhone 5s’s. Read more “AT&T promised me a free iPhone — or did it?”
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