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INTERVIEW

Here's part two of my interview with Allison Ausband, Delta Air Lines’ vice president for reservations sales and customer care.

Delta’s Ausband: “Customer service is very important to the bottom line”

April 22, 2024December 21, 2012 by Christopher Elliott

Here’s part two of my interview with Allison Ausband, Delta Air Lines’ vice president for reservations sales and customer care.

Categories Commentary
It's nice to see you again. And you're still here. Before you came along, this position was like watching a game of musical chairs.

Delta’s Ausband: When it comes to customer service, “we want to be even better”

January 22, 2024December 20, 2012 by Christopher Elliott

Allison Ausband is Delta Air Lines’ vice president for reservation sales and customer care. I met with her last week to discuss the progress since our last interview in 2010. Here’s part one of our interview.

Categories Commentary

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