What kind of “ticket protection” is this, anyway?

When Vance Luke bought an airline ticket for his daughter, he added optional “Ticket Protection” through International Travel Network (ITN). So when his daughter was hospitalized just before her trip, he expected that she would get a full refund for the cost of the ticket. Read more “What kind of “ticket protection” is this, anyway?”

Unfortunately, this case needs a lawyer — not a consumer advocate

When Leonard Smith had an accident with his 2016 Mini Cooper Clubman, he thought his auto insurance policy at American Family Insurance (AFI) would cover the damage — until the insurance company disputed part of his claim. Read more “Unfortunately, this case needs a lawyer — not a consumer advocate”

Can I purchase two trip insurance policies and use them both?

Can travelers have too much insurance coverage? Read more “Can I purchase two trip insurance policies and use them both?”

Without trip insurance, even a tragedy may not lead to a refund

Ethelynne Bates-Huffman had to cancel her trip to Norway, booked through Vantage Travel, for one of the most terrible of reasons: the sudden death of her husband. But her desperate plea to Vantage Travel for a refund of their trip fares did not result in compassionate treatment. Read more “Without trip insurance, even a tragedy may not lead to a refund”

What to do when travel insurance doesn’t work

Travel insurance doesn’t always work.

There, I said it. Read more “What to do when travel insurance doesn’t work”

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