Help! AAA abandoned us at an airport in India

Since I’m usually the first person to recommend the services of a knowledgeable travel agent, I knew I had to take Kay Kindice’s case when it came in.

Kindice and her daughter traveled to India for a wedding last summer, and after a series of events, they found themselves abandoned in a foreign country. Their story and its sort-of resolution underscore the importance of finding an agent you trust, not just someone who will find you the cheapest ticket. Read more “Help! AAA abandoned us at an airport in India”

Is this any way to treat a member of the President’s Club?

Sarena Wiener thought she’d taken every precaution before embarking on her Vantage Deluxe World Travel tour of India recently. Her flight itinerary gave her plenty of time to make her connections, she had purchased travel insurance, and besides, she was a valued customer — a member of Vantage’s “President’s Club.”

What could go wrong?

Everything could go wrong, that’s what.
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Why can’t I transit through London?

Question: I’m an Indian national residing in the United States. I was scheduled to fly from Houston to Mumbai on British Airways recently. My itinerary involved a short stopover in London.

In Houston, while checking in with British Airways, I was denied boarding because my work visa was not stamped in my passport. The original visa stamped in my passport had expired and I was traveling to India in order to get my renewed visa stamped at the U.S. consulate in Mumbai.
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Madame Ambassador, the TSA will apologize for your “humiliating” pat-down — in 2011

Well, it’s about time.

The Transportation Security Administration today publicly apologized to the woman detained a year ago in this video because she didn’t want her breast milk X-rayed. Here’s the full text.

TSA investigated the matter and sent a letter of apology to the passenger in March, according to the agency. The passenger has flown since these events occurred and “no longer experiences issues” — perhaps because her baby stopped nursing.

It added,

We extend our sincere apologies to any passenger who may have experienced discomfort and inconvenience during the screening process. We appreciate hearing from passengers and encourage you to share your experiences with us.

We acknowledge this particular passenger experienced an out of the ordinary delay, and have worked with our officers to ensure we proceed with expediency in screening situations similar to this.

I only mention this oblique and long-overdue public apology because we are left to wonder how long it will take TSA to apologize for violating its own rules and patting down a foreign diplomat in Jackson, Miss., earlier this week.
Read more “Madame Ambassador, the TSA will apologize for your “humiliating” pat-down — in 2011″