A stranger on my bus tour made me sick. Can I get a refund?

Gayle Hackner took a Trafalgar bus tour throughout Spain and Portugal for 13 days. During that time, she was disgusted that a man and his young son in adjacent seats appeared to be sick. Their constant coughing irritated her. But the last straw came at the end of the tour when she woke up sick herself. Now that she’s home, she wants to know if Trafalgar owes her a refund for this unpleasant bus tour. Read more “A stranger on my bus tour made me sick. Can I get a refund?”

I got sick before my trip and couldn’t cancel my Norwegian flight

Just before Olga Boikess’ flight from New York to London, she falls ill. But she can’t cancel the flight. Now she wants credit for her missed flight. Can she get it? Read more “I got sick before my trip and couldn’t cancel my Norwegian flight”

Should Airbnb offer a refund for an “extenuating” circumstance?

Georgia Nagle booked an apartment in Manhattan with Airbnb last summer. The terms on her rental agreement were crystal clear: they were strict.

Or were they?
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How refundable is your nonrefundable ticket?

Everything is negotiable, even a nonrefundable airline ticket. Consider what happened when Ryan Duffy developed complications from brain surgery, which forced him to cancel his American Airlines flight from Charleston, S.C., to Las Vegas.
Read more “How refundable is your nonrefundable ticket?”

Can Oceania keep our airfare refund?

When Brian Dean’s wife falls ill before their South Pacific cruise, they don’t expect to lose their airfare. But now their cruise line wants to pocket their refund. Can it do that?
Read more “Can Oceania keep our airfare refund?”