A stranger on my bus tour made me sick. Can I get a refund?

Gayle Hackner took a Trafalgar bus tour throughout Spain and Portugal for 13 days. During that time, she was disgusted that a man and his young son in adjacent seats appeared to be sick. Their constant coughing irritated her. But the last straw came at the end of the tour when she woke up sick herself. Now that she’s home, she wants to know if Trafalgar owes her a refund for this unpleasant bus tour. Read more “A stranger on my bus tour made me sick. Can I get a refund?”

If you have no proof that you purchased trip insurance, you probably didn’t

John Heath’s package tour to see a Ravens game in London is foiled by a terrorist attack and a family illness. Can his trip be saved? Read more “If you have no proof that you purchased trip insurance, you probably didn’t”

Don’t count on this refund result for your nonrefundable tickets

How does a nonrefundable airfare become refundable? It’s nothing short of a minor miracle, and we’re happy to share the story of how this miracle came to pass. Read more “Don’t count on this refund result for your nonrefundable tickets”

I got sick before my trip and couldn’t cancel my Norwegian flight

Just before Olga Boikess’ flight from New York to London, she falls ill. But she can’t cancel the flight. Now she wants credit for her missed flight. Can she get it? Read more “I got sick before my trip and couldn’t cancel my Norwegian flight”

There’s something in the water at the Divi Village Golf & Beach Resort (warning: graphic content)

Editor’s Note: The contents of this story are graphic and some readers may find them upsetting.

When Susan Loin stayed at Divi Village Golf & Beach Resort in Aruba back in February, a water main broke at the hotel. She says the maintenance team mistakenly reconnected the water supply to the irrigation system.
Read more “There’s something in the water at the Divi Village Golf & Beach Resort (warning: graphic content)”