Barbara Shurr’s European riverboat cruise was “wonderful” — until the very end.
Read more “Did Viking offer enough for my missed connection?”
The holidays are high season for scam artists. That’s because consumers like you are at your most vulnerable when you’re seeking gifts for your loved ones. (It’s the most wonderful time of the year, isn’t it?)
Read more “The smarter consumer: Beware of these holiday scams”
When you buy an “illegal” airline ticket — which is to say, a ticket that violates a carrier’s booking rules — the penalties can be severe. It’s not uncommon to have your frequent flier account suspended or for your travel agent to receive a debit memo, demanding the fare difference.
But what happens when your airline books an unlawful ticket?
That’s the question Ron Laufer wants answered after his Continental Airlines ticket ran afoul of cabotage laws.
His itinerary took him from Vancouver to Chicago and then from Chicago to Halifax. But he was denied boarding on the Chicago-to-Halifax leg because it was determined that the flight would have violated federal law.
Read more “Is this enough compensation? My airline ticket is “illegal” and all they’re offering is a voucher”
You don’t have to be a regular reader of this site to know that airlines are trying wring more ancillary fees from their customers. Or that customers are fighting back.
But do two wrongs make a right?
Consider today’s “case dismissed” file, which comes to us by way of a reader named Michael. I’m not going to publish his last name. You’ll see why in a minute.
Read more “Case dismissed: Airlines “steal” from us — why can’t we steal from them?”