WOW flew me to Iceland but left my winter clothes behind in Boston

Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip. Read more “WOW flew me to Iceland but left my winter clothes behind in Boston”

WOW Air, where’s my $92 refund?

Colleen Lamont’s flight from Scotland to Iceland is delayed, making her miss her connecting flight back home. When her airline rebooks her, it’s on a different airline — and to a different return airport than the one she originally booked. Does it owe her anything for the inconvenience? Read more “WOW Air, where’s my $92 refund?”

Why did you copy me on that?

Svana Friðriksdóttir doesn’t know me, but I know her. Read more “Why did you copy me on that?”

Can this trip be saved? Icelandair’s ESTA snafu strands 18-year-old in UK

Note: I’m starting a new series called “Can this trip be saved?” where you get to vote on whether I mediate a case. Here’s the first installment.

Carrie LaMarr is steamed at Icelandair. Because of a misunderstanding over her son’s visa requirements, he was denied boarding on a flight this summer. He had to stay in Europe two extra days and pay another $905 to fly home.

LaMarr says the mix-up is Icelandair’s fault. Icelandair says it isn’t to blame.

Who’s right? I’ll let each side speak for itself and then tell you why I need your help in deciding what to do next.
Read more “Can this trip be saved? Icelandair’s ESTA snafu strands 18-year-old in UK”

Everything you’ve ever wanted to know about flying and volcanoes but were afraid to ask

The ash from an Eyjafjallajokull glacier volcanic eruption in Iceland that forced the cancellation of more than 4,000 flights in Northern Europe this morning has raised some questions about the rights of air travelers, and particularly how EU laws handle displaced passengers.

Here are a some of them. You can also read this afternoon’s Washington Post chat on the topic.
Read more “Everything you’ve ever wanted to know about flying and volcanoes but were afraid to ask”