When the power went out in Jeri Kellerman’s hotel room at the Holiday Inn Express in Poulsbo, Wash., she and her husband spent the night in pitch black and freezing cold.
They assumed they’d get a refund for their room — others affected by the blackout in the area did. But they assumed wrong.
Their case raises bigger questions. Is there ever a time when a hotel should offer a full refund for a room? What about an act of God, like a natural disaster? Is a partial refund, or even just an apology, ever sufficient?
“Is this enough compensation? A discount on an icy hotel room”