Is this enough compensation? A discount on an icy hotel room

When the power went out in Jeri Kellerman’s hotel room at the Holiday Inn Express in Poulsbo, Wash., she and her husband spent the night in pitch black and freezing cold.

They assumed they’d get a refund for their room — others affected by the blackout in the area did. But they assumed wrong.

Their case raises bigger questions. Is there ever a time when a hotel should offer a full refund for a room? What about an act of God, like a natural disaster? Is a partial refund, or even just an apology, ever sufficient?
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An ice time at the Gaylord Palms

ice
When I asked my kids if they wanted to see ICE at the Gaylord Palms in Orlando, I heard a groan from the back of the car.

“It’s too long,” said Aren, my oldest.

“Too cold,” complained his younger brother, Iden.

I got my way. But the kids are glad I did.
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