Iberia advised us of our “passengers’ rights,” but then ignored them all

Occasionally our advocates encounter cases, like Beth Agnew’s, that make us want to beat our heads against the wall in frustration. Read more “Iberia advised us of our “passengers’ rights,” but then ignored them all”

One OTA plus two airlines equals a complicated path to a refund

Gerald Pech’s flight to Baltimore is canceled and he wants a refund. But he purchased his tickets through Expedia, they were issued by Iberia, and the flight was canceled by American. So who is he supposed to ask? Read more “One OTA plus two airlines equals a complicated path to a refund”

Iberia rejected my credit card and then double-booked me

Iberia and JustFly try to play the blame game with Nancy Murray after a double-booking error leaves her with too many tickets to Spain. Now we’ve been called in to referee. Read more “Iberia rejected my credit card and then double-booked me”

Iberia promised to deliver our missing bag — where is it?

When Peter and Ruth Hume’s checked bag goes missing on Iberia Airlines, can our advocates help them get it back? Read more “Iberia promised to deliver our missing bag — where is it?”

Iberia lost my suitcase on my way to a wedding

Alexandra Lovejoy’s luggage is lost on her way to Spain. Iberia offers her 11 euros for the trouble. Is that enough? Read more “Iberia lost my suitcase on my way to a wedding”

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