In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 prepaid baggage fees? “I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?”
Osvaldo Gratacos and his fiancée planned a trip to Mexico for their wedding for themselves and his family members in Puerto Rico. But when Hurricane Irma passed over Puerto Rico, Volaris canceled flights — including Gratacos’ relatives’. He would like a credit for future travel from the companies involved. But until our advocates became involved in his case, all he received was silence. “Canceled flights, but no refund? What’s going on, Volaris?”
Hurricane Irma ruined Mary Zeoli’s recent travel plans in Myrtle Beach, S.C. Good thing she insured her trip, right?
David Christophe books an Airbnb rental in St Thomas. But then Hurricanes Irma and Maria devastate the island. So why won’t Airbnb or the owner agree to cancel and refund his money? “Why won’t Airbnb refund my rental in St. Thomas?”
Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later? “Hertz allowed me to cancel, but can Economy Bookings keep my money?”