Sandals will not let me cancel my trip. Can I give it away?

Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. Then tragedy struck and his wife unexpectedly died. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldn’t allow for a refund — even under the terrible circumstances. But why wouldn’t Sandals allow the grieving widower to give the trip away to his daughter?

That’s what Schroeder wants the Elliott Advocacy team to find out.
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