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HOUSEKEEPING

Jeff von Bargen discovered mouse droppings in his vacation rental in San Luis Obispo, California and left the home after a sleepless night. The owner offered to refund part of von Bargen's rental fee in exchange for a five-star review, but von Bargen refused and contacted Vrbo, the vacation rental platform he used to book the property.

Mice in my vacation rental! But why can’t I get a refund?

September 20, 2024February 20, 2023 by Christopher Elliott

What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?

Categories Advocacy
To get an idea of what the hotel bill of the future might look like, take a look at your present bill at the Atlantis in the Bahamas.

Ridiculous or not? Mandatory housekeeping fees are just around the corner

January 20, 2024March 9, 2011 by Christopher Elliott

To get an idea of what the hotel bill of the future might look like, take a look at your present bill at the Atlantis in the Bahamas.

Categories Commentary

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