Why is Travelocity doubling the rate for my hotel room?

When Joseph Pollard checks in at the Grange Blooms Hotel, he is charged nearly double the rate for the room he reserved through Travelocity. Neither the hotel nor Travelocity will honor the original rate or negotiate with him. Can our advocates stop the runaround? Read more “Why is Travelocity doubling the rate for my hotel room?”

I canceled my reservation so why did the hotel still charge me?

When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud. Read more “I canceled my reservation so why did the hotel still charge me?”

My birthday stay was a disappointment. Can I get a refund?

Maria Garcia contacted us with a gloomy birthday tale. She and her adult children booked a reservation at a hotel on the rugged California coast to celebrate the occasion. Read more “My birthday stay was a disappointment. Can I get a refund?”

HotelsOne took my money — can you help me get it back?

Mary Puchein wants her $499 back.

The circumstances of her loss will sound all too familiar to regular readers of this site. When she tried to make a direct reservation with the Majestic Beach Resort in Panama City Beach, Fla., she found herself talking to a third party, which took her money and now won’t return it. Read more “HotelsOne took my money — can you help me get it back?”

A missing reservation and a lost package

Asako Saegusa’s hotel reservation in Miami is suddenly canceled, and then the hotel loses her package. Who’s responsible for this mess?
Read more “A missing reservation and a lost package”