HotelsOne took my money — can you help me get it back?

Mary Puchein wants her $499 back.

The circumstances of her loss will sound all too familiar to regular readers of this site. When she tried to make a direct reservation with the Majestic Beach Resort in Panama City Beach, Fla., she found herself talking to a third party, which took her money and now won’t return it. Read more “HotelsOne took my money — can you help me get it back?”

A missing reservation and a lost package

Asako Saegusa’s hotel reservation in Miami is suddenly canceled, and then the hotel loses her package. Who’s responsible for this mess?
Read more “A missing reservation and a lost package”