Booking.com lost my reservation! Can you make it pay?
When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?
HOTEL BOOKING
Hotels offer perks if you book direct. But should you?
Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.
But should you?