HOME SECURITY Archives

Joe King struggles with Samsung to refund a discontinued security kit. Persistence -- and a little consumer advocacy -- lead to resolution.

Can I get my money back for this Samsung ADT starter security kit?

May 10, 2024September 20, 2023 by Christopher Elliott

Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?

When Robertann Usher's home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal?

I want to cancel my ADT contract. Can I get out of this $527 fee?

January 19, 2024June 20, 2023 by Christopher Elliott

When Robertann Usher’s home security company merges with ADT, he discovers he has a five-year contract with a higher price. Getting out will cost him $527. Is that legal?

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