When George Feld books a hotel in Orlando, he’s transferred to the sales department for a timeshare. After spending another $199 to attend the timeshare pitch, Feld wants to know why he can’t have a refund. “I tried to book a hotel, so why did I end up with a timeshare pitch?”
Holiday Inn quotes Eric Sherman $2,086 for his accommodations but then charges him $417 more. Why won’t it fix this billing error?
“Overcharged $417 by Holiday Inn — can you get me a refund?”
When a hotel changes its name, what happens to your reservation? That’s not a theoretical question for Tami Pope, who reserved a block of 22 rooms at the Holiday Inn Express in La Grange, Ky., this summer.
“Help, my hotel just turned into a Comfort Inn – now what?”
Liz Egland thinks she has a reservation at a Holiday Inn. But she’s wrong. The hotel has canceled her reservation and wants her to pay more than double to get it back. Is it allowed to do that?
Question: I made a reservation at the Comfort Inn in Troutdale, Ore., this fall, and received a confirmation number. At that time I was told that the hotel was in the process of being sold and would become a Holiday Inn Express and the reservation would be honored.
Last month, I got a call from the Comfort Inn that the sale had gone through and to contact the Holiday Inn Express Troutdale directly to verify my existing reservation. When I made this call, they indicated they no longer had a reservation for me, so they will not be honoring the contract I had with the Comfort Inn.
“They renamed the hotel and canceled my reservation”
Question: I was scheduled to attend a veterinary dental seminar in Colorado a few months ago. Somehow, I accidentally booked a room at the Holiday Inn Express and Suites Colorado Springs for an entire month — February 16 through March 16 — and I didn’t realize the mistake until the day before my departure.
“The strange case of the dog bite and the $2,305 hotel bill”