HOLIDAY INN
They renamed the hotel and canceled my reservation
Liz Egland thinks she has a reservation at Holiday Inn. But she’s wrong. The hotel has canceled her reservation and wants her to pay more than double to get it back. Is it allowed to do that?
The strange case of the dog bite and the $2,305 hotel bill
Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.
Case dismissed: Oops, I booked eight nights instead of one
Meryl Lee Seewald thought she was booking just one night at the Holiday Inn Miami International Airport. Instead, she booked eight.
Two rooms with one bed — and no refund
When Nula Fales’ granddaughters are charged for an extra room, she appeals to her online travel agent for help. But it won’t return her money, even though she didn’t mean to reserve two rooms. Is she out of luck?