Finding a little adventure and a lot of grapefruit in the Valley of the Sun

The suburbs of Arizona’s most populous city are probably the last place you’d expect to find adventure. But you don’t have to look far past the walls of its master-planned communities to discover a wilder side of this place. Read more “Finding a little adventure and a lot of grapefruit in the Valley of the Sun”

How to find the perfect rental car for your next vacation

When it comes to rental cars, I’m picky. Read more “How to find the perfect rental car for your next vacation”

Can you successfully fight a bogus car rental agency damage claim?

During Allan Solomon’s recent visit to Spain, he rented a car with a manual transmission from Thrifty Car Rental in Granada. But it broke down an hour outside of Ronda, and he had to call Thrifty to send a tow truck. Now Hertz, the parent company of Thrifty, is billing Solomon for the transmission repair. Read more “Can you successfully fight a bogus car rental agency damage claim?”

Our Hertz contacts helped this traveler resolve a problem

Robin Stanley’s letter to us was one of the most gratifying we’ve received. Read more “Our Hertz contacts helped this traveler resolve a problem”

Hertz didn’t give us the van we reserved. Can you help us get a refund?

We’d like to help John Baker with his case against Hertz — assuming he has one. Read more “Hertz didn’t give us the van we reserved. Can you help us get a refund?”

Get smart. Sign up for the newsletter.