Did an in-flight injury really nearly kill her?

When Mai Le contacted the Elliott Advocacy team concerning her recent “near-fatal’ in-flight injury on Hawaiian Airlines, we were surprised to hear that the airline appeared to be unsympathetic to her plight. I suspected there was more to the story. That was a correct assumption. Read more “Did an in-flight injury really nearly kill her?”

Hawaiian Airlines leaves Marine stuck with huge fare change

What’s a company’s word worth? If you said “nothing” then you must be acquainted with Elaina Savino, whose boyfriend is having trouble flying from Honolulu to Boston on Hawaiian Airlines. Read more “Hawaiian Airlines leaves Marine stuck with huge fare change”

That’s a looong drive home, Ms. Jinings

For Janice Jinings, her upcoming vacation in Australia was supposed to be a trip of a lifetime. But has her airline turned it into an adventure of a lifetime? Or is this her online agency’s fault? Read more “That’s a looong drive home, Ms. Jinings”

Government fines Continental, Hawaiian and US Airways for consumer rule violations

continentalThe Transportation Department has fined three airlines for consumer rule violations, signaling a new “get-tough” approach to the airline industry, if not in practice, then at least in principle.

The government assessed civil penalties against Continental Airlines, Hawaiian Airlines and US Airways — the later two for failing to disclose their code-sharing arrangements with other airlines. Continental, which is in the news today for keeping passengers trapped on a plane more than nine hours, was dinged for not revealing the full price of an advertised fare.

Are these actions, taken with last month’s fines, the sign of a new activist DOT? Maybe.
Read more “Government fines Continental, Hawaiian and US Airways for consumer rule violations”