When Mai Le contacted the Elliott Advocacy team concerning her recent “near-fatal’ in-flight injury on Hawaiian Airlines, we were surprised to hear that the airline appeared to be unsympathetic to her plight. I suspected there was more to the story. That was a correct assumption. “Did an in-flight injury really nearly kill her?”
What’s a company’s word worth? If you said “nothing” then you must be acquainted with Elaina Savino, whose boyfriend is having trouble flying from Honolulu to Boston on Hawaiian Airlines. “Hawaiian Airlines leaves Marine stuck with huge fare change”
For Janice Jinings, her upcoming vacation in Australia was supposed to be a trip of a lifetime. But has her airline turned it into an adventure of a lifetime? Or is this her online agency’s fault? “That’s a looong drive home, Ms. Jinings”
The government assessed civil penalties against Continental Airlines, Hawaiian Airlines and US Airways — the later two for failing to disclose their code-sharing arrangements with other airlines. Continental, which is in the news today for keeping passengers trapped on a plane more than nine hours, was dinged for not revealing the full price of an advertised fare.
Are these actions, taken with last month’s fines, the sign of a new activist DOT? Maybe.
“Government fines Continental, Hawaiian and US Airways for consumer rule violations”